One of twoWhat does ERP mean? ERP stands for Enterprise Resource Planning. ERP is an enterprise information management system mainly focused on integrated management of material resources, capital resources and information resourc...
The CRM concept was proposed by GaternerGroup. Creating a CRM software should start with call center and sales force automation. Based on these two, integrate and add service process management and marketing management, and gradu...
For company's customers and customer information, regardless of active destruction or passive losses, loss caused by departure of sales personnel to company is direct and even huge. This aspect is a difficult problem for many comp...
CRM is a strategy for business operations. In it, customers are center of comprehensive management of company's activities. With help of information technology, she replans and designs business functions and reorganizes work proce...
Whether CRM is a customer relationship management system and ERP is an enterprise resource planning system, which are two independent systems. Why should these two systems be integrated? Should you have such doubts? First of all, ...
As competition in market becomes more and more fierce, more and more companies are realizing importance of CRM. With help of CRM, they can effectively organize and allocate corporate resources, implement individual marketing based...
1. Integrate supply chain, production and sales of enterprise. With expansion of enterprise competition, in order to cope with competition, enterprises not only need to master their own resource information, but also need to int...
CRM customer relationship management system is a kind of management idea and a kind of software technology that can help enterprises realize a customer-centric management mode. Nowadays, more and more businesses improve their work...
Successful ERP implementation must meet following conditions: 1. Consider creating a processAs we all know, an ERP system is process driven. If an enterprise's existing process is not standardized, or employees do not have an unde...
1. An introduction to concepts and functions of each system 1 CRM (Customer Relationship Management) Customer Relationship Management The definition of customer relationship management is that in order to improve core competitiven...